phswerti Privacy Policy

1. Overview

phswerti ("we," "us," or "our") operates the online casino and sports betting platform accessible at phswerti.club (the "Platform"). We are committed to protecting the personal information of every player who registers and plays on our Platform, particularly our Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.

This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal data. It applies to all users of the phswerti Platform, including registered players, visitors who browse without registering, and individuals who contact our customer support team.

By accessing or using the phswerti Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the Platform immediately.

2. Data Controller

phswerti is the data controller responsible for your personal information collected through the Platform. As data controller, phswerti determines the purposes and means by which your personal data is processed.

If you have any questions or concerns about how phswerti handles your personal data, or if you wish to exercise any of your data rights, you may contact our Data Protection team at any time. Contact details are provided in Section 14 of this Privacy Policy.

3. Personal Data We Collect

phswerti collects the following categories of personal data from players and Platform users:

3.1 Identity & Contact Data

• Full legal name
• Date of birth
• Gender
• Nationality and country of residence
• Email address
• Mobile phone number
• Residential address

3.2 Identity Verification Data

• Government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID)
• Proof of address documents
• Selfie or facial verification images (where required for KYC)
• Source of funds documentation (where required by AML regulations)

3.3 Financial Data

• GCash account details
• PayMaya account details
• Bank account information (BPI, BDO, Metrobank, and other Philippine banks)
• Transaction history including deposits, withdrawals, and wagers
• Account balance information

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Login timestamps and session duration
• Pages visited and features used on the Platform
• Game history and betting patterns
• Cookies and similar tracking technologies (see Section 10)

3.5 Communications Data

• Records of communications with phswerti customer support
• Live chat transcripts
• Email correspondence
• Feedback and survey responses

4. How We Collect Your Data

phswerti collects personal data through the following means:

• Direct Collection: Information you provide when registering a phswerti account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from security partners; payment data from GCash, PayMaya, and banking partners.
• Publicly Available Sources: Information from public databases used for fraud prevention and AML compliance purposes.

5. How We Use Your Personal Data

phswerti uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your phswerti player account.
• Identity Verification: To verify your identity and age (21+) in compliance with Philippine gaming regulations and KYC requirements.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Service Delivery: To provide access to phswerti's games, promotions, and platform features.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Legal Compliance: To comply with applicable Philippine laws, PAGCOR regulations, anti-money laundering (AML) obligations, and tax reporting requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized access to the Platform.
• Responsible Gaming: To monitor gaming behavior and provide responsible gaming interventions where appropriate, including enforcing self-exclusion requests.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications.
• Platform Improvement: To analyze usage patterns and improve the phswerti Platform's performance, features, and user experience.

6. Legal Basis for Processing

phswerti processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and PAGCOR regulatory requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

7. Sharing Your Personal Data

phswerti does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and in accordance with applicable law:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to process your financial transactions.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist with identity verification and fraud prevention.
• Game Providers: Software providers whose games are hosted on the phswerti Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory Authorities: PAGCOR and other Philippine government agencies where disclosure is required by law or regulation.
• Law Enforcement: Philippine law enforcement agencies where disclosure is required by a valid legal order or to prevent serious harm.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on phswerti's behalf under strict data processing agreements.

8. Data Retention

phswerti retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, phswerti retains player account data for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and PAGCOR licensing requirements. Financial transaction records are retained for a minimum of seven (7) years.

Where personal data is no longer required for any legitimate purpose, phswerti will securely delete or anonymize it in accordance with our data retention schedule.

9. Security Measures

phswerti implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and the phswerti Platform is protected by 256-bit SSL/TLS encryption.
• Access Controls: Access to personal data is restricted to authorized phswerti personnel on a strict need-to-know basis.
• Secure Infrastructure: phswerti's Platform is hosted on secure, enterprise-grade cloud infrastructure with regular security audits and penetration testing.
• Two-Factor Authentication: phswerti supports two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
• Incident Response: phswerti maintains a data breach response plan and will notify affected players and relevant authorities in the event of a significant data security incident, in accordance with applicable law.

While phswerti takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your phswerti login credentials confidential.

10. Cookies & Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the phswerti Platform. They help us recognize your device, remember your preferences, and improve your experience on the Platform.

10.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game display options to personalize your experience.
• Analytics Cookies: Help us understand how players use the phswerti Platform so we can improve its performance and features. Data collected is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of phswerti's marketing campaigns. These are only placed with your consent.

10.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may affect the functionality of the phswerti Platform and your ability to log in or play games.

11. Your Data Rights

As a phswerti player and data subject, you have the following rights with respect to your personal data, subject to applicable Philippine law and regulatory obligations:

• Right to Access: You have the right to request a copy of the personal data phswerti holds about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phswerti's legal retention obligations.
• Right to Restriction: You may request that phswerti restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is resolved.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact phswerti's Data Protection team using the contact details in Section 14. phswerti will respond to all valid data rights requests within thirty (30) days. In complex cases, this period may be extended by a further two months, and you will be notified accordingly.

12. Minors & Age Restriction

The phswerti Platform is strictly intended for adults aged twenty-one (21) years and above, in accordance with Philippine gaming regulations. phswerti does not knowingly collect personal data from individuals under the age of 21.

If phswerti becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player may be forfeited in accordance with applicable regulations.

If you are a parent or guardian and believe that your child has registered on the phswerti Platform, please contact our customer support team immediately at [email protected] so that we can investigate and take appropriate action.

13. Changes to This Privacy Policy

phswerti reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, phswerti will notify registered players by email and by posting a prominent notice on the Platform.

The "Last Updated" date at the top of this page will be revised each time the Privacy Policy is updated. We encourage you to review this Privacy Policy periodically to stay informed about how phswerti protects your personal data.

Your continued use of the phswerti Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Privacy Policy, you must stop using the Platform and may request account closure.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or phswerti's data practices, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 via the phswerti Platform
• Response Time: We aim to respond to all privacy-related inquiries within 30 days

Our support team is available around the clock to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines with any data privacy concerns.